// The Benefits
With the Triple Software solution in place, each store can automatically manage its product file database independently and place orders directly from The Nutri Centre's numerous suppliers through a centralised database, with specialist lines being ordered through the Regents Park dispensary. All the databases are automatically updated overnight using a VPN line avoiding manual errors and ensuring 100% accuracy.
Automatic stock re-ordering ensures efficient stock control, reducing stock wastage and saving staff time, leaving staff free to focus on improving customer service, resulting in substantial cost savings for The Nutri Centre.
Comprehensive reporting gives visibility of sales, profit on each category and discounts on each line, allowing detailed analysis of individual product performance and enabling the company to pinpoint trading peaks and troughs. The use of the POS system as a business analysis tool allows The Nutri Centre to quickly and easily make invaluable merchandising decisions within each store, such as adjusting stock or pricing, assisting with in-store product positioning and adjusting store opening hours.
// Unique Requirements
One of the key requirements for The Nutri Centre's presence within the Tesco concessions was the facility for customers to record their Tesco Clubcard points. Triple Software developed an electronic link to Tesco's system, enabling the loyalty file to be automatically downloaded, ensuring that customers can accrue additional loyalty points from their purchases within The Nutri Centre concessions.
Speed of installation was another critical requirement - to meet the building schedule works of the Tesco Slough store opening, The Nutri Centre needed to be up and running ready for business within a ten-day slot. Triple Software rose to the challenge - all orders were generated electronically by The Nutri Centre and passed to Triple Software to format into their ShopMaster software system, ensuring that everything was pre-programmed and ready to go. Triple Software then installed the pre-programmed system on site, carrying out extensive transactional tests to ensure the system worked ready for the opening.
// Customer Perspective
When asked to comment on the Triple Software installation service, Paul Barry, The Nutri Centre Operations Manager, said "We have been very impressed by the flexible approach shown by Triple Software. The company has always been extremely responsive to our demanding schedule. When building delays caused tight schedules at the Tesco Newcastle concession store, Triple Software worked with us to ensure we were able to open on time."
Talking about the Toshiba hardware, Paul said "The reliability and robustness of the Toshiba terminal is excellent, ensuring a low total cost of ownership. The growth in the popularity of health products, complementary medicines and sports supplements means that is vital that we have a reliable EPOS system in place capable of dealing with our increasing footfall and allowing uninterrupted trading."
Paul continued, "The system installed by the Toshiba / Triple Software partnership has given The Nutri Centre an integrated, reliable and secure solution, with automated store and stock activity, as well as providing comprehensive reporting. This enables the company to cope with an exceptionally high number of products from a wide range of suppliers."
// The Future
According to The Nutri Centre Director Rohit Mehta, "The pace of the new Nutri Centre openings is likely to pick up now we have refined the formula for identifying sites and recruiting suitably qualified personnel, with the next one scheduled for central Edinburgh very soon."
When asked how he viewed The Nutri Centre's future relationship with Triple Software and Toshiba, Operations Manager Paul Barry said "We are very happy to go forward in partnership with Triple Software and Toshiba confident that we have an EPOS solution in place giving us a total low cost of ownership and allowing us to run our business more efficiently, ensuring our staff are free to focus on our number one priority - our customers."